How to Understand Tracking
- Log into your account
- From the Menu bar select Manage Shipments, then change the Show field to Shipped
- You should see a list of recently shipped shipments - locate the shipment you wish to view tracking for, and select the carrier icon beside the tracking number
- This will open a new window to the carrier’s website, providing your tracking information
- If you are using DHL/USPS the different statuses during the packages journey to the customer you will see and what they mean are:
- Package Information Received
- ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON
- ELECTRONIC SHIPPING INFO RECEIVED
- EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
- Package Accepted By The Carrier
- PICKED UP BY SHIPPING PARTNER
- Package is In Transit - Arrived at Waypoint
- ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
- ARRIVED AT FACILITY - PARTNER
- ARRIVED AT LOCAL DISTRIBUTION CENTER
- ARRIVED AT TERMINAL LOCATION
- ARRIVED USPS SORT FACILITY
- PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
- PROCESSED
- Package is In Transit - Departed Waypoint
- DEPARTED FROM FACILITY
- DEPARTED FROM LOCAL DISTRIBUTION CENTER
- DEPARTED FROM TRANSIT FACILITY
- DEPARTED TERMINAL LOCATION
- DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
- DEPART USPS SORT FACILITY
- EN ROUTE
- EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
- PROCESSED AT LOCAL DISTRIBUTION CENTER
- PROCESSED AT TRANSIT FACILITY
- PROCESSED SORT FACILITY
- PROCESSED THROUGH SORT FACILITY
- PROCESSING COMPLETED AT ORIGIN
- SHIPMENT WAS PROCESSED AT DESTINATION SORTING HUB
- TENDERED TO DELIVERY SERVICE PROVIDER
- Package is In Transit - Departed international Transit Center
- ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY]
- ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
- ARRIVED AT TRANSIT FACILITY [TRANSIT COUNTRY]
- Package is Preparing to Depart to Country of Destination
- MANIFESTED FOR OUTBOUND TRANSPORTATION
- Package Has Departed from Origin Country
- DEPARTED FROM EXPORT FACILITY
- IN TRANSIT TO DESTINATION COUNTRY
- PROCESSED AT EXPORT FACILITY
- Package has Arrived at Country of Destination
- ARRIVAL AT DESTINATION COUNTRY
- ARRIVAL AT DESTINATION COUNTRY - END OF TRACKING, DELIVERY SHORTLY
- ARRIVAL IN COUNTRY [DESTINATION COUNTRY]
- ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
- Package has Arrived at Customs
- ARRIVED AT CUSTOMS
- HELD AT CUSTOMS
- Package has Cleared Customs
- ARRIVED AT EXPORT FACILITY
- CLEARED CUSTOMS
- Package has Arrived at Destination Terminal
- ARRIVAL AT POST OFFICE
- ARRIVED AT DELIVERY TERMINAL
- ARRIVED AT PICKUP POINT
- PROCESSED AT DELIVERY TERMINAL
- Package is Out for Delivery
- OUT FOR DELIVERY
- Package Has Been Delivered
- DELIVERED
- DELIVERED [FRONT DOOR/PORCH]
- DELIVERED [IN/AT MAILBOX]
- PICKED UP BY CONSIGNEE
- Package Information Received
- Here are the common issues some packages will encounter:
- Returned to Sender
- PACKAGE REFUSED BY CUSTOMER
- NO ONE HOME DURING TIME OF DELIVERY
- INCORRECT OR INSUFFICIENT ADDRESS
- UNABLE TO DELIVER AFTER MULTIPLE ATTEMPTS
- Missent
- THE PACKAGE HAS BEEN SENT TO THE WRONG DISTRIBUTION CENTER OR POST OFFICE
- Shipment on Hold
- MISSING DOCUMENTATION
- MISSING CUSTOMS INFORMATION
- Exceptions
- DAMAGE TO SHIPMENT
- WEATHER ISSUES CAUSING A DELAY
- SIGNATURE NOT RECEIVED
- CUSTOMS DELAY
- HOLIDAY DELAY
- DAMAGED OR MISSING LABELS
- Dead Letter
- ADDRESS IS INCORRECT
- ADDRESS IS UNDELIVERABLE
- LABEL IS NO LONGER LEGIBLE
- Returned to Sender
Please note that the Support team at ShipFusion cannot update tracking - this is done entirely by the carriers themselves, and is dependent on a number of factors (when the package is scanned, how long it takes the data to upload to their servers, if there are network outages, and so forth).